At US Footwear Hub, we want you to feel completely confident in your purchase. If you're not satisfied for any reason, we’re here to make the return process as straightforward and stress-free as possible.

📦 Return Eligibility
You may return most new, unused items within 30 days of delivery for a full refund or exchange. To qualify for a return, items must meet the following conditions:

Unworn, unwashed, and in original packaging with all tags attached.

Footwear must be returned in the original shoe box (not used as a shipping box).

💰 Refund Process
Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.

Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

🔄 Exchanges
If you need a different size or color, we recommend initiating an exchange request through our support team. We will process the new item once the original is returned.

📝 How to Start a Return
Email us at [email protected] with your order number and reason for return.

We will respond with a Return Authorization and instructions within 24 hours.

Package the item securely and use a trackable shipping method.

You may also reach us by phone at +1 (605) 555-6318 if you need immediate assistance.